"I have worked with Malcolm for 6 months on the DWP LEAN initiative. During this time Malcolm has led the team to successfully implement both process improvements and a LEAN culture.
He has been a driving force in ensuring the LEAN were adopted and his subtle but determined approach meant the team continued according to plan – never taking the easy option or giving up.
Malcolm used his wealth of knowledge and experience to upskill the team, choosing different examples from his past to get the messages across.
From a personal perspective Malcolm has coached me all the way through this project, helping me to develop my knowledge of both LEAN and consulting. He has a patient and calm outlook, is very approachable and can judge a situation quickly and accurately.
Malcolm has provided an appropriate level of management support, ensuring I have enough guidance to add value to the project without inhibiting my opportunities to lead in some areas.
Malcolm is a true team player who has a professional approach, building confidence and relationships quickly. Malcolm keeps things fun whilst working at a fast pace, I would welcome the opportunity to work with Malcolm again in the future."